At Fig Leaf Tea Company, we prioritize the safety and satisfaction of our customers. Due to the nature of our products and in compliance with food safety laws and regulations, we have implemented a strict No Return Policy for all tea and related products.
Reasons for No Return Policy:
Food Safety:
To ensure the safety and quality of our teas, we cannot accept returns once a product has left our facility. This prevents any potential contamination that could compromise the safety of our customers.
Hygiene Standards:
Tea is a consumable product, and to maintain strict hygiene and health standards, we cannot resell any items that have been returned.
Policy Details:
All Sales Are Final: Once an order has been shipped, it cannot be returned or exchanged. Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@figleafteacompany.com.
We will gladly address the issue by replacing the item or offering store credit, as appropriate.
Cancellations: Orders can only be canceled before they are processed for shipment. Please contact us promptly if you need to cancel your order. We appreciate your understanding and cooperation in helping us maintain the highest standards of quality and safety.
