Question 1

How do I brew loose-leaf tea properly?

Accepted Answer

Using the right tools and temperatures is key to brewing the perfect cup of tea! Our favorite tools for loose-leaf teas are the French press and basket infusers. Both options allow the tea leaves to expand and move freely in the water, helping to release their full flavor.
Temperature is equally important to avoid over-brewing, which can result in a bitter taste, especially in black and green teas. Below are the recommended steeping times and temperatures for a delicious cup of tea:
 • Green Tea: 2–3 minutes at 160–180°F (70–80°C)
 • Oolong Tea: 3–4 minutes at 185–205°F (85–96°C)
 • Black Tea: 3–4 minutes at 200–212°F (93–100°C)
 • Herbal Tea/Tisanes: 5–7 minutes at 200–212°F (93–100°C)

Question 2

How do I keep my tea stay fresh after purchasing?

Accepted Answer

To ensure your tea stays fresh, aromatic, and flavorful, please follow these simple care tips:
Keep Away from Air:
Keep tea stored in it's airtight pouch or container to prevent exposure to oxygen, which can cause the tea to lose its flavor and aroma over time.

Avoid Light:
Keep tea in a dark, cool place away from direct sunlight, as light can degrade the quality of the tea.

Stay Dry:
Moisture is the enemy of tea. Always store tea in a dry location and avoid keeping it near water or in a humid environment.

Separate Aromas:
Tea can absorb strong odors from its surroundings. Store tea away from spices, coffee, and other pungent items to maintain its original flavor.

Shelf Life
Loose Leaf Tea: Best enjoyed within 6-12 months for optimal flavor, though proper storage can extend its freshness.
Herbal Blends: Consume within 6-8 months for the best taste and potency of the herbs.

Question 3

What is your return policy?

Accepted Answer

At Fig Leaf Tea Company, we prioritize the safety and satisfaction of our customers. Due to the nature of our products and in compliance with food safety laws and regulations, we have implemented a strict No Return Policy for all tea and related products.

Reasons for No Return Policy:
 Food Safety:
 To ensure the safety and quality of our teas, we cannot accept returns once a product has left our facility. This prevents any potential contamination that could compromise the safety of our customers.

Hygiene Standards:
 Tea is a consumable product, and to maintain strict hygiene and health standards, we cannot resell any items that have been returned.

Policy Details:
 All Sales Are Final: Once an order has been shipped, it cannot be returned or exchanged.

Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 7 days of delivery at :info@figleafteacompany.com. (info@figleafteacompany.com.)We will gladly address the issue by replacing the item or offering store credit, as appropriate.

Cancellations: Orders can only be canceled before they are processed for shipment. Please contact us promptly if you need to cancel your order. We appreciate your understanding and cooperation in helping us maintain the highest standards of quality and safety.

Question 4

Are your teas safe for children and pregnant women?

Accepted Answer

For Children: Black and green teas contain caffeine and should be consumed in moderation or avoided. Decaf teas or herbal options like chamomile and rooibos are generally safe but avoid strong or medicinal herbs without consulting a healthcare provider.

For Pregnant Women: Limit caffeine intake from black and green teas to 200 mg daily (about 2 cups). Herbal teas like ginger and peppermint can help with nausea, but some herbs (e.g., licorice root, hibiscus) may not be safe. Always check labels and consult a healthcare provider for guidance.
Moderation and professional advice are key!

CONTACT

Fig Leaf Tea Company